11937 - Site Reliability Engineer

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Bulgária Görögország Szerbia Egyiptom Olaszország

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As an Engineer SRE Observability, you will be of key importance to implementing and supporting full stack observability platform/s for various IT Products and technologies. As part of Business Continuity function, ensure appropriate configurations to predict and prevent performance issues, help faster troubleshooting and reduce mean time to repair. Maintain optimal applications performance, driving better business outcomes and customer experience. Fine-tuning observability platforms to maximize their efficiency.

YOUR NEW KEY RESPONSIBILITIES:

- Full stack observability implementation, maintenance and upgrades

- Configure monitoring for highly integrated business applications, set up proactive alerting

- Build business journey and tech dashboards, correlating metrics, events, logs, transactions

- Use observability tools for effective incident response, analysis and root cause identification as part of crisis management team (not limited to regular working hours)

- You will be in authority to advise, and take the lead in troubleshooting complex network issues, together with our managed services partners

- Prepare monitoring requirements for new projects using DevSecOps methodology (Features, User Stories, backlog)

- Vendors and service management skills

- Work together with other Product teams to improve performance, availability and user experience of various applications and services - perform in-depth analysis, identify major business transactions, assess patterns, inefficiencies and guide resources optimization using data insights

- Ensure integration and compliance with existing processes and identify opportunities for continuous improvement and automation

- Educate Product teams and vendors on how to use observability platform

ARE THESE YOUR SECRET INGREDIENTS?

- Bachelor’s/master’s degree in computer science, information systems, or a related field

- 3+ years of professional experience with Full Stack Observability Platforms (e.g. Dynatrace, AppDynamics, Spulnk, DataDog, New Relic)

- Widespread knowledge of IT landscape technologies and protocols – mobile and web application, Cloud (Azure, AWS, Google), OS, database, storage, virtualization, network

- Scripting and automation skills – like Bash scripting, Power Query, Power Automate, API, Excel to build custom integrations and extensions - (e.g. MS Dynaics365, SAP HYBRIS, SAP CPI, MS Azure)

- Experience in Project Management

- Experience with the Scaled Agile Framework (SAFe), and the concepts of the DevOps model

- Excellent collaboration skills and effective communication within cross-functional teams

- Self-organized person with strong problem-solving and customer-centric attitude

- Fluent in written and verbal English

ABOUT YOUR NEW TEAM:

We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

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